Western Pacific Marine (WPM) is aware of recent public comments from the BCGEU regarding operations on the Kootenay Lake ferry service. While we respect the role of unions and the importance of public dialogue, the characterization presented does not accurately reflect the complexity of the situation.
WPM has operated ferry services in British Columbia for decades, including in the Kootenays since 2004, with a strong and consistent record of safety, reliability, and service to the communities we serve. We remain committed to maintaining that standard for many more decades.
Like many marine operators across Canada, we are currently facing a significant shortage of certified mariners. This challenge is particularly acute in remote regions such as Kootenay Lake, where recruitment and retention require sustained effort.
At the same time, we have encountered serious challenges in retaining new hires. Over the past few months, 16 newly recruited employees have left their positions shortly after joining. We have received reports that some of these individuals experienced unwelcoming behaviour in the workplace, and in certain instances, concerns have been raised regarding inappropriate conduct, including allegations of racism. These matters are deeply concerning.
WPM has worked collaboratively with the union to provide anti-bullying and anti-racism training, and we remain committed to fostering a respectful and inclusive work environment for all employees.
Operational challenges have also been compounded by structural issues. The process for clearing new captains involves union-member approval. A process that differs significantly from typical marine industry practice. This has contributed to delays in onboarding qualified personnel at a time when staffing levels are already under pressure. In addition, there have been concerns that some employees may be resistant to the introduction of new crew, in part due to the impact on overtime availability. These dynamics make it more difficult to stabilise staRing and maintain consistent service. To move forward constructively, WPM and the BCGEU have agreed to return to arbitration to support the implementation of prior rulings. WPM’s objective is to ensure that agreed-upon processes can be carried out effectively and in a way that benefits both employees and the travelling public.
WPM’s approach is also informed by recent experience. In the 2019 round of collective bargaining, the agreement was fully implemented by WPM, including payment of all negotiated terms and retroactive wages. However, the agreement itself was not formally signed by the union until 21 October 2025, more than six years after it took effect, and after it had already expired.
While we remained committed to honouring the agreement throughout that period, this Experience underscores the importance of ensuring that current processes can be carried out in a timely and reliable manner.
WPM values its workforce and respects the role of organized labour. We believe that the Challenges facing the Kootenay Lake ferry service can and must be addressed collaboratively, with a shared focus on safety, professionalism, and service to the community.
We remain committed to working toward solutions that support a positive workplace culture, improve recruitment and retention, and ensure reliable ferry operations for the residents and businesses that depend on this service.
Sincerely,
Odai Sirri
General Manager
Western Pacific Marine